Refund / Return Policy

Your satisfaction comes first.

We want you to love your Moissanite jewelry. If for any reason your order isn’t perfect, we’re here to help.

65-DAY REFUND: If your order does not arrive within 65 days of payment, you're eligible for a full refund.
30-DAY RETURN: You can return your item within 30 days of delivery, no questions asked.

To qualify for a return:

Items must be unused, in original packaging, and include proof of purchase.
Email us at sales@moisza.com to request a return authorization.
Once approved, please return the item to us at your own expense.
Refunds are issued to your original payment method after the returned item is received and inspected.
Returns sent without prior approval cannot be accepted.

Certain items cannot be returned unless defective:

If an item arrives defective or incorrect, please contact us immediately.

Orders may be cancelled before production or processing begins.
Custom-made items may incur a 5–10% processing fee, depending on the stage of production.

Custom-made items (including engraved rings) are created especially for you. To avoid waste and ensure craftsmanship quality:

Orders can be cancelled within 12 hours of purchase with no fee.
After production or engraving begins, cancellation is no longer possible.
Custom-made items are non-returnable unless they arrive defective, damaged, or incorrect.

If your item arrives defective, damaged, or incorrect, notify us within 5 days so we can resolve the issue promptly.

For any questions about returns, exchanges, or order issues, contact our customer support team at:
sales@moisza.com.