Refund / Return Policy
Your satisfaction Comes First.
Money-Back Guarantee
- 65-DAY REFUND: If you don't receive your order within 65 days of payment, you get a full refund.
- 30-DAY RETURN: You can return your item within 30 days of delivery, no questions asked.
Return Conditions
- Items must be unused, in original packaging, and include proof of purchase.
- Email sales@moisza.com to request a return.
- Once approved, send the item back at your own expense.
- Refund will be issued to your original payment method after we receive the package.
Note: Return without prior approval won't be accepted.
Non-returnable items
Custom products (e.g., engraved rings) can only be returned if defective or damaged. Contact us for concerns
Order Cancellations
- Full refunds are available before the item is handcrafted, processed, or shipped.
- A 5-10% processing fee may apply.
Damages & Issues
If your item is defective, damaged, or incorrect, contact us within 5 days for a resolution.
Refund Process
- We'll notify you once your refund is approved.
- Refunds are issued after receiving the returned item.
- Processing time may vary depending on your bank or credit card company.
For any questions, email sales@moisza.com.
